Managing your account
Add users, manage subscriptions, billing and invoices
20 articles
Introduction to your account portal
I need more credits than I thought - can I upgrade?
How do I activate my account?
How do I change my subscription plan?
Where's my account number / ID?How to find your Fetchify account number / account ID for invoice / support queries
How do I cancel my subscription?
Can I view the searches performed on my account?
Where can I find my invoice?
How do I update users?
How do I change my password?
How do I view my account usage?
How to download an invoice
How do I update my payment method?
How do I download a statement?
What happens if I run out of credits?
How long do credits last?
Do you send alerts before plans run out or expire?
Our business is based outside the UK, do we need to pay VAT?
How can I update my billing address?
Set up a Direct DebitHow to set up and pay by Direct Debit for your subscription or switch your payment method to Direct Debit