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Advice and support from Fetchify
Getting Started
Getting Started with Fetchify
Frequently Asked Questions
Does Fetchify provide a free trial?
How much does Address Validation cost?
Do international and UK lookups cost the same?
Why is Fetchify not working?
Manage your Account
I need more credits than I thought - can I upgrade?
What happens if I run out of credits?
Introduction to your account portal
How do I view my account usage?
Where's my account number / ID?
Set up a Direct Debit
How do I cancel my subscription?
How long do credits last?
How do I activate my account?
How do I change my subscription plan?
Can I view the searches performed on my account?
Where can I find my invoice?
How do I update users?
How do I change my password?
How to download an invoice
How do I update my payment method?
How do I download a statement?
Do you send alerts before plans run out or expire?
Our business is based outside the UK, do we need to pay VAT?
How can I update my billing address?
How to enable Multiple Residence Data
How to enable Rooftop Geocodes on your Fetchify account
How to enable Not Yet Built data
Best Practice Guidelines
Can I use my Fetchify account for multiple domains?
How to limit IP access to my access token
How to limit domain access to your Access Token
Our Data
How accurate is your data?
How often do you update your data?
List of supported countries
I have international clients, how can I be sure they find the right address?
Where is my data stored?
UPRN - Unique Property Reference Number
Rooftop Geocodes
Channel Islands and the UK
UK Counties
Irish Townlands
Technical
How can I test the APIs without being charged?
Do you provide a sandbox test environment?
Do you provide county/province names?
Can I use the same account on multiple sites?
Where do I find my Access Token?
My access token is visible in HTML, is that safe?
Address field lengths
Plugin compatibility with FormStack V4
WooCommerce Fetchify plugin incompatible archive error
How fast do your APIs respond?
What is an ‘access token’?
Will I need to change my access token when I move from a trial to a live account?
What is your web service uptime?
Can I exclude certain areas?
What IP addresses does Fetchify use
Select the countries to be used in Magento 2
Shopify
Address validation for Shopify - which solution do I need?
Disabling Google Address Auto-Complete in Shopify
How does the Fetchify Address Check & Validation App work?
Address Check & Validation App for Shopify
Shopify Plus Checkout Extensions
Shopify Plus Checkout Extensibility
Get Started with Fetchify for Shopify Plus
Managing your app spending limit
Where do I put my access token?
Application Error installing the app
Installing the Fetchify Data Validation App for Shopify Plus
Uninstalling the app
Customising your Shopify Plus checkout
Where is the Company Name field in the Shipping Address?
How do I change the colour of the app buttons in the checkout
How do I change the text in the address form fields?
How to do I change the colour of the app buttons in the checkout
How do I enable / disable the built in Google Address Auto-Complete?
Pricing for Shopify Plus App users
Usage-based pricing
Fetchify Subscription Plans in Shopify Plus
Can I buy bulk lookups for use in Shopify Plus?
Can I use my current credits with the app?
Can I change my subscription plan?
UK Postcode Lookup Checkout Extension
When does a Postcode lookup get charged for in Shopify Plus?
How do I exclude PO Boxes from address results in Shopify Plus?
I want the Postcode Lookup option to only display on my UK store, how can I do that?
How do I add UK Postcode Lookup to ShopPay
Can I choose where the UK Postcode Lookup field appear on my checkout?
How do I remove the UK Postcode Lookup app block in Shopify Plus? How do I remove the UK Postcode Lookup app block in Shopify Plus?
Add UK Postcode Lookup to Shopify Plus
Address Auto-Complete Checkout Extension
Why is the town/village appearing in the Apartment field?
Can I add Royal Mail Multiple Residence to Address Auto-Complete?
Can I add Address Auto-Complete to Shop Pay?
How to remove Fetchify Address Auto-Complete from my Shopify Plus store?
Available Countries in Address Auto-Complete for Shopify Plus
Why is the company name appearing in the address line instead of the company field in Address Auto-Complete?
Exclude address results for non-mainland UK and US regions
How do I capture addresses in Latin characters for shipping?
When does an address lookup get charged for in Address Auto-Complete Checkout Extension?
Adding Address Auto-Complete to Shopify Plus
Email Address Validation Checkout Extension
How does a customer know if their email address is wrong?
Does an invalid email address block the checkout?
Can I add translations for the invalid email address error message?
Can I customise the error message text for invalid email addresses?
When is an email address validation charged for in Shopify Plus?
APP FAQs
Why do I get an invalid postcode error for Jersey Guernsey or the Isle of Man?
Can I see if an address was changed by a customer after being looked up?
Does the app work for address lookup in the Shopify Store Admin for creating orders and managing customers in the back-end?
Is there a demo store?
What information do we store about merchants, their business and their customers through the app?
I’m a Fetchify partner building a store for a client - how do I add it to my account?
How do I know what subscription plan I'm on?
EKM
Quickstart guide to installing Fetchify to EKM
I'm having trouble installing the EKM app
Releases & Updates
End-of-Sale and End-of-Life Announcements July 2023
Q1 2025
Magento 2 (magento2-global) Release v2.6.1
Fetchify Data Validation 3.0
Q4 2024
JavaScript Library v1.12.3 11/2024
Address Auto-Complete Countries Data Update R1.25.0 10/2024
Q3 2024
Fetchify Browser Extension v3.2.0
Fetchify Data Validation for Shopify Plus Release V2.0.0
Woocommerce Plugin Release 1.8.0 07/2024
Magento 2.6.0 09/2024
Address Auto-Complete Library v1.12.2 08/2024
Address Auto-Complete Release 1.24.0 08/2024
Account Portal 1.52.0 - 08/2024
Q2 2024
Fetchify Browser Extension v3.1.0 - Release Notes
Account Portal v1.48.0 04/2024
Q1 2024
Address Auto-Complete v1.23.0 03/2024
Address Data Terminology
Postal Authority Identifiers & Codes
Postcode (UK)
ZIP Code (USA)
Townland (Ireland)
DPS – Delivery Point Suffix
UDPRN – Unique Delivery Point Reference Number
UMRRN – Unique Multiple Residence Reference Number
UPRN – Unique Property Reference Number
Geospatial & Location Terms
Geocode
Rooftop Geocode
Postcode Geocode (Centroid)
Address Dataset Terminology
PAF – Postcode Address File
Royal Mail Multiple Residence (MR)
Royal Mail Not Yet Built (NYB)
OS AddressBase
Validation & Data Quality Terms
Address Validation
Postcode Lookup
Data Cleansing
Email Validation
Phone Validation
Bank Validation
International Addressing Concepts
Eircode
Administrative Hierarchy
Data Provider Specific Terms
Royal Mail & The Postcode Address File (PAF)
Ordnance Survey
Eircode - The Republic of Ireland Postal System
International Data Providers
Fetchify Platform Terms
Access Token
Retrieve Call
Results Filtering
General Technical Concepts
Latitude & Longitude
Centroid
Address Normalisation
Syntax Errors (Email Validation)
Domain Health (Email Validation)
Mail Server (SMTP) Status
Disposable and High-Risk Patterns (Email Validation)
Accept-All Behaviours (Email Validation)
Top-Level Domain (TLD - Email Validation)
Home
Manage your Account
How to download an i...
How to download an invoice

 

 

  1. You can download all your invoices and statements from your account on the Customer Portal.
  2. In the portal, navigate to the Billing History tab.
  3. Click on the invoice you require.
  4. You can see details but to download a pdf, scroll to the bottom and click the "Get pdf" button.

 

Login to your account

 

 

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Related Articles
How can I update my billing address?
Where can I find my invoice?
How do I download a statement?