Fetchify Help and Support

Getting Started

Getting Started with Fetchify

Frequently Asked Questions

Does Fetchify provide a free trial?

How much does Address Validation cost?

Do international and UK lookups cost the same?

Why is Fetchify not working?

Best Practice Guidelines

Can I use my Fetchify account for multiple domains?

How to limit IP access to my access token

How to limit domain access to your Access Token

How accurate is your data?

How often do you update your data?

List of supported countries

I have international clients, how can I be sure they find the right address?

Where is my data stored?

UPRN - Unique Property Reference Number

Rooftop Geocodes

Channel Islands and the UK

Irish Townlands

How can I test the APIs without being charged?

Do you provide a sandbox test environment?

Do you provide county/province names?

Can I use the same account on multiple sites?

Where do I find my Access Token?

My access token is visible in HTML, is that safe?

Address field lengths

Plugin compatibility with FormStack V4

WooCommerce Fetchify plugin incompatible archive error

How fast do your APIs respond?

What is an ‘access token’?

Will I need to change my access token when I move from a trial to a live account?

What is your web service uptime?

Can I exclude certain areas?

What IP addresses does Fetchify use

Select the countries to be used in Magento 2

Address validation for Shopify - which solution do I need?

Disabling Google Address Auto-Complete in Shopify

How does the Fetchify Address Check & Validation App work?

Address Check & Validation App for Shopify

Shopify Plus Checkout Extensions

Shopify Plus Checkout Extensibility

Get Started with Fetchify for Shopify Plus

Managing your app spending limit

Where do I put my access token?

Application Error installing the app

Installing the Fetchify Data Validation App for Shopify Plus

Uninstalling the app

Customising your Shopify Plus checkout

Where is the Company Name field in the Shipping Address?

How do I change the colour of the app buttons in the checkout

How do I change the text in the address form fields?

How to do I change the colour of the app buttons in the checkout

How do I enable / disable the built in Google Address Auto-Complete?

Pricing for Shopify Plus App users

Usage-based pricing

Fetchify Subscription Plans in Shopify Plus

Can I buy bulk lookups for use in Shopify Plus?

Can I use my current credits with the app?

Can I change my subscription plan?

UK Postcode Lookup Checkout Extension

When does a Postcode lookup get charged for in Shopify Plus?

How do I exclude PO Boxes from address results in Shopify Plus?

I want the Postcode Lookup option to only display on my UK store, how can I do that?

How do I add UK Postcode Lookup to ShopPay

Can I choose where the UK Postcode Lookup field appear on my checkout?

How do I remove the UK Postcode Lookup app block in Shopify Plus? How do I remove the UK Postcode Lookup app block in Shopify Plus?

Add UK Postcode Lookup to Shopify Plus

Address Auto-Complete Checkout Extension

Why is the town/village appearing in the Apartment field?

Can I add Royal Mail Multiple Residence to Address Auto-Complete?

Can I add Address Auto-Complete to Shop Pay?

How to remove Fetchify Address Auto-Complete from my Shopify Plus store?

Available Countries in Address Auto-Complete for Shopify Plus

Why is the company name appearing in the address line instead of the company field in Address Auto-Complete?

Exclude address results for non-mainland UK and US regions

How do I capture addresses in Latin characters for shipping?

When does an address lookup get charged for in Address Auto-Complete Checkout Extension?

Adding Address Auto-Complete to Shopify Plus

Email Address Validation Checkout Extension

How does a customer know if their email address is wrong?

Does an invalid email address block the checkout?

Can I add translations for the invalid email address error message?

Can I customise the error message text for invalid email addresses?

When is an email address validation charged for in Shopify Plus?

Why do I get an invalid postcode error for Jersey Guernsey or the Isle of Man?

Can I see if an address was changed by a customer after being looked up?

Does the app work for address lookup in the Shopify Store Admin for creating orders and managing customers in the back-end?

Is there a demo store?

What information do we store about merchants, their business and their customers through the app?

I’m a Fetchify partner building a store for a client - how do I add it to my account?

How do I know what subscription plan I'm on?

Quickstart guide to installing Fetchify to EKM

I'm having trouble installing the EKM app

Address Data Terminology

Postal Authority Identifiers & Codes

Townland (Ireland)

DPS – Delivery Point Suffix

UDPRN – Unique Delivery Point Reference Number

UMRRN – Unique Multiple Residence Reference Number

UPRN – Unique Property Reference Number

Geospatial & Location Terms

Rooftop Geocode

Postcode Geocode (Centroid)

Address Dataset Terminology

PAF – Postcode Address File

Royal Mail Multiple Residence (MR)

Royal Mail Not Yet Built (NYB)

Validation & Data Quality Terms

Address Validation

Postcode Lookup

Email Validation

Phone Validation

Bank Validation

International Addressing Concepts

Administrative Hierarchy

Data Provider Specific Terms

Royal Mail & The Postcode Address File (PAF)

Ordnance Survey

Eircode - The Republic of Ireland Postal System

International Data Providers

Fetchify Platform Terms

Results Filtering

General Technical Concepts

Latitude & Longitude

Address Normalisation

Syntax Errors (Email Validation)

Domain Health (Email Validation)

Mail Server (SMTP) Status

Disposable and High-Risk Patterns (Email Validation)

Accept-All Behaviours (Email Validation)

Top-Level Domain (TLD - Email Validation)

Getting Started

Getting Started

Learn how to get started with our tool.

Getting Started with Fetchify